Privacy Policy

Terms and Conditions

Effective Date: March 25, 2026

1. Mobile Terms of Service

1. Messages related to your account, orders, services, appointment reminders, marketing and promotional messages may be received. Frequency may vary.
2. You can cancel the SMS service at any time by texting “STOP.” After you send “STOP,” we will confirm your unsubscribe via SMS. After this, you will no longer receive messages from us. If you would like to opt back in, you may sign up again as you did previously.
3. If you are experiencing issues with the messaging program, reply with the keyword “HELP” for assistance, or contact us directly at contact@revitalizehwl.com.
4. Carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply for any messages sent to you from us and from you to us. Message frequency may vary. For questions about your text or data plan, please contact your wireless provider.
6. If you have questions regarding privacy, please review our Privacy Policy here: Privacy Policy.

2. Privacy Policy & HIPAA Compliance

Information We Collect

We collect personal information and Protected Health Information (PHI) necessary to provide medical and wellness services, including:
· Name, date of birth, phone number, and email address.
. Medical history and health details necessary for treatment.
· Appointment history and communication preferences.

How We Use Your Information

Your information is used to coordinate care, send reminders, maintain billing records, and comply with legal requirements.
Important Disclosure on Data Sharing: We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. No mobile information, including SMS opt-in data and consent, will be shared with any third parties for marketing purposes.

Handling of PHI

Revitalize Hydration and Weight Loss LLC complies with applicable HIPAA regulations:
· Security: PHI is stored using encrypted systems and password-protected databases.
. Access: Only authorized personnel involved in your care have access to your records.
· SMS Security Notice: While we use HIPAA-compliant platforms to send messages, standard SMS is not a fully secure or encrypted medium. By opting in, you acknowledge the risk that messages sent to your device could be viewed by unauthorized individuals who have access to your phone.

Your Rights

Under HIPAA, you have the right to access your health records, request corrections to your PHI, and receive an accounting of disclosures. To exercise these rights, please email contact@revitalizehwl.com.

3. Policy Updates

We may update these terms from time to time. The most current version will always be posted on our website.
Continued use of our services following an update constitutes acceptance of the revised policy.

Contact Us

Revitalize Hydration and Weight Loss LLC 1099 E Butler Rd, Suite 109 Greenville, SC 29607 Phone: 864-413-1440 Email:
contact@revitalizehwl.com

Revitalize Hydration and Weight Loss WEBSITE PRIVACY POLICY

Effective Date: 04/162026
Contact: contact@revitalizehwl.com, 864-413-1440
1. What this policy covers
This policy describes how we collect, use, and share information through our website, online forms, and other online services.
2. Information we collect online
. Information you provide: name, phone, email, messages submitted through forms, appointment requests, and other information you choose to submit.
· Device/usage information: IP address, browser type, device identifiers, pages viewed, links clicked, and timestamps (often collected via cookies or similar technologies).
3. How we use online information
· Provide and improve website functionality
· Respond to inquiries and appointment requests
. Communicate with you about our services
· Security, fraud prevention, and troubleshooting

4. Cookies, analytics, and advertising/marketing pixels
We may use cookies and similar technologies for website functionality and measurement. Some tools may be provided by third parties and may receive information about your visit. Because third-party tracking on health care websites can create privacy risk (including potential leakage of health-related data), we limit these technologies and configure them to avoid collecting sensitive information submitted through forms whenever possible.
List your actual tools here:
· Analytics: Google Analytics
· Advertising pixels: None
· Call tracking: Zoom/LeadAR
· Chat widget: None
5. Online forms and “contact us” messages
Do not submit sensitive medical information through website forms unless the form explicitly states it is secure and intended for that purpose. If you want to share clinical information, please use our patient portal or contact us by phone.
6. How we share online information
We may share information with vendors who help operate our website and business (e.g., hosting, security, analytics, CRM). We do not allow these vendors to use your information for their own purposes except as needed to provide services
to us.

7. Patient portal / EHR and CRM
Clinical records are maintained in our EHR (Aesthetic Records) and we use a connected CRM (LeadAR) for practice communications and operations. Access to PHI is limited to authorized personnel and vendors as permitted by law and contract.
8. Security
We use administrative, technical, and physical safeguards designed to protect information; however, no online system can be guaranteed 100% secure.
9. Changes
We may update this policy; changes will be posted with a new effective date.